We're looking for a strategic and detail-oriented Learning & Development Specialist to join our Enablement team—comprising Quality Control (QC) and Learning & Development (L&D)—to drive scalable training and knowledge initiatives for both business and personal banking operations. This role will focus on creating structured learning experiences rooted in instructional design theory, while also ensuring consistent and high-quality training across internal teams and BPO partners.
The Employee Engagement and Learning Specialist is responsible for designing and implementing initiatives that strengthen organizational culture, enhance employee engagement, and build leadership and professional capabilities across the workforce. This role supports talent management and performance programs that foster retention, career growth, and organizational effectiveness. The Specialist partners with leaders and HR to drive programs that inspire employees, improve performance, and reinforce organizational values.
The Training Manager will develop and support the execution of training programs and resources that drive cross-functional strategic initiatives designed to continuously advance sales productivity and ensure maximum efficiency across the field sales organization. This role will assist with the execution of defining, developing, delivering and measuring productivity initiatives.
The Training Operation Specialist designs, manages, and evaluates training programs to ensure all Proper team members have the tools, skills, and knowledge to thrive in their roles. They maintain the LMS, coordinate training logistics, and drive continuous improvement in learning initiatives.